We’re so glad you’ve chosen Rosetta Downs as your home away from home. To ensure every guest enjoys a peaceful, comfortable stay, we’ve put together the following guidelines. We appreciate your care and cooperation in helping us look after this special place.

Stay Formalities

We’ll have everything ready for you from 2:00pm on your arrival day, and we kindly ask that you allow us time to prepare for our next guests by checking out by 11:00am.
Bookings at Rosetta Downs are non-transferable and cannot be sublet. If you’d love to extend your time with us, we’d be happy to help — simply reach out to us and we’ll do everything we can to accommodate you, subject to availability.
While we deeply respect your privacy during your stay, there may be occasional circumstances — such as maintenance, safety matters, or other concerns — where we may need to access your accommodation. We’ll always endeavour to give you notice wherever possible.
Little ones are very welcome at Rosetta Downs, and we ask that parents and guardians remain responsible for the supervision, care, and behaviour of children throughout their time on the property.
We take great pride in our accommodations and trust that you’ll treat them as you would your own home. We simply ask that you leave your space in a similar condition to how you found it. Please remove any food or drinks you’ve brought along from the fridge and pantry before you leave. Should additional cleaning be required after your departure, a fee of $100 per hour will apply.
In exceptional circumstances beyond our control, Rosetta Downs reserves the right to cancel a booking. In such cases, we will do our utmost to communicate with you promptly and find a suitable resolution.

Payment

To secure your booking, a deposit of 50% of your total accommodation cost is required at the time of reservation.
Your remaining balance will be due five days before your arrival.
If you’re booking within 10 days of your arrival, full payment will be required at the time of booking.
All payments are to be made in Australian Dollars to our account which will be notified to you at the time you book.
We want your experience to be seamless from the very first step — if you have any questions about payment, please don’t hesitate to get in touch.

Cancellations & Changes

We understand that life can be unpredictable. If you need to cancel your booking 21 days or more before your arrival, we’ll provide a full refund of your deposit, no questions asked.
For cancellations made within 21 days of arrival, we’re unfortunately unable to refund the 50% deposit.
If you need to adjust your booking dates, changes can be made up to 14 days before your stay begins, subject to availability. We’ll always do our best to make it work for you.
In the event of a no-show, the full booking amount will be charged.

Peak Period Bookings

During our peak periods, deposits are non-refundable regardless of the notice given. We appreciate your understanding, and we’re confident your stay will be well worth it.

The following dates are considered peak periods at Rosetta Downs:

• 2nd April – 21st April

• 21st June – 18th July

• 15th September – 8th October

• 19th December – 29th January

Guest Numbers

To ensure we have everything prepared just right for your group, your booking must reflect the total number of guests staying — including children and infants of all ages.
Only guests listed on your booking are permitted to stay on the property. If your group size changes, please reach out to us and we’ll do our best to accommodate the update, subject to availability and the property’s maximum occupancy.
Undeclared or unapproved guests may result in additional charges or, in some cases, refusal of accommodation. We appreciate your honesty so we can best prepare for your arrival.

Responsibility

The person who makes the booking is responsible for all financial matters, including any damage to the property, as well as the behaviour and conduct of their entire group throughout the stay.
Please keep in mind that Rosetta Downs is a working farm, home to live animals, machinery, native wildlife, and the wonderful, sometimes unpredictable, nature of rural life. Your stay and participation in any activities on the property are at your own risk. We ask that all guests always remain alert and mindful of their surroundings, and that all animals on the property are treated with kindness and respect. Children must always be supervised and are not authorised to enter any of the paddocks or laneways adjoining the accommodation unless supervised by their parent or guardian. Whilst the Latrobe River and some small creeks and billabongs on the property are some distance from the accommodation, parents and guardians must always be mindful that these waterways pose a drowning risk to children if they are left unattended to roam. Rosetta Downs takes no responsibility for guests or their children or families that choose to ignore this advice.
We ask that all guests follow the reasonable directions of our management team and that they comply with all signage.
Should any guest’s behaviour be deemed inappropriate, dangerous, or disruptive, Rosetta Downs reserves the right to ask that person or group to leave. Unfortunately, no refund or credit will be issued for unused accommodation in these circumstances.

Damage, Loss & Additional Costs

A valid credit card is required for all bookings. By providing your details, you acknowledge that Rosetta Downs may charge reasonable costs associated with any of the following:

• Damage to the property, furnishings, or equipment

• Missing items

• Additional cleaning or laundering required due to accidents

• Professional carpet, furniture, or upholstery cleaning

• Unapproved extra guests

• Misuse of the property or facilities

In cases where damage prevents a cottage from being re-let, loss of income may also be included. We trust our guests to take care of the space, and we thank you in advance for your consideration.

Smoking

Smoking is not permitted in or around any of the accommodations. A fee of $500 will apply if this policy is not observed. We appreciate your cooperation in keeping our spaces fresh and comfortable for all guests.

Parking & Electric Vehicles

Parking is available on site for your convenience; however, vehicles and belongings are left at your own risk.
If you’re travelling with an electric vehicle, we’d love to know ahead of your arrival. At this stage, dedicated charging stations are not available, and any unauthorised use of power for vehicle charging may attract additional charges at the discretion of Rosetta Downs.

Pets

As much as we adore animals, Rosetta Downs is a working farm and, for the safety of our livestock and native wildlife, we’re unable to welcome pets onto the premises. We hope you understand, and we look forward to welcoming you all the same.

Liability

By booking your accommodation or services with Rosetta Downs, you, your children, and your guests acknowledge that there are inherent risks associated with attending the property, and you agree that attending is at the risk of each person present. You, on behalf of yourself, your children, your guests, personal representatives, and any other heirs, irrevocably agree to release, waive, discharge, hold harmless, defend, and indemnify Rosetta Downs and all its staff from any and all claims, actions, or losses as a result of bodily injury, property damage, wrongful death, loss of services, or otherwise, which may arise out of participation in any activities while at the property.

Privacy

Rosetta Downs collects personal information from our guests and suppliers — for example, when you communicate with us, make a booking, visit our premises, or purchase our services. You are not obligated to share this information with us, though please note that without it we may not be able to complete your booking.

We will not ordinarily disclose your personal information to third parties. By using our services, visiting our website, or providing us with your personal information, you agree to your information being collected, stored, used, and disclosed as set out in this Privacy Policy.

If you have any questions about how we handle your information, please don’t hesitate to reach out — we’re always happy to help.

We can’t wait to welcome you to Rosetta Downs.

Guest Terms & Conditions